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Report a Website Issue

If you see something on the website that is not working correctly or that you feel needs to be changed, then please report that to us. 

If you are reporting a technical issue (e.g. a button doesn’t work), please report that to us by email at help@artistrising.com.

If you see an image in one of the galleries that you believe violates our content policy, please report it by sending an email to help@artistrising.com.  If you believe that artwork you see infringes on your intellectual property rights, then read our help section on Legal Issues, and take the appropriate steps noted there.

 

Legal Issues

There are a number of legal issues that arise in the context of displaying and selling art, usually revolving around the issues of permission and copyrights.

Here are some of the questions we hear most frequently:

Who holds the copyright for the work I display?
You do. We want you to be successful, so you retain full ownership and copyright of your original artwork. By participating in our program, however, you will be asked to agree to grant to us a non-exclusive and royalty-free worldwide license to use your artwork and other content as we deem appropriate to advertise, market and promote our program.

Copyright laws are designed to protect the owner or creator of an image or other work from having another person create unauthorized copies. As a general guideline for Artist Rising, member artists can only contribute original work that they have created themselves, utilizing original elements. This means that artists cannot use images of celebrities or corporate products, nor images, text or design that the artist has copied from a website or elsewhere unless the artist has the appropriate permissions. An artist cannot create a "new" image using elements from images that other people have created. Nor can the artist contribute a quote or a slogan that is substantially the same as something already written by someone else.

What do I do if I see an image in another gallery that is mine or violates my copyright?
We honor the intellectual property rights of others. If you believe that your work has been copied or used on Artist Rising in a way that constitutes copyright or trademark infringement, please notify us by following the procedure set forth in the immediately following paragraph. On receipt of any bona fide claim of infringement, or when we become aware of any actual or alleged infringement by any other means, we will remove that artwork from the site pending our investigation.

If you believe that your work has been copied, distributed or used by us in a way that constitutes copyright or trademark infringement, please fill out the Notice of Claimed Infringement form, sign the form where indicated and submit it to:

Artist Rising
Attention: Legal Department
2100 Powell St, 13th Floor
Emeryville, CA 94608-1803
Facsimile: (510) 291-9634


Please note that this procedure is exclusively for notifying us of your belief that your copyrighted material or trademark has been infringed upon.

Why do I need a model release?
A model release is required when a person’s likeness is featured in artwork that is subject to reproduction and distribution. It is a written document authorizing an artist or photographer to use one's image or likeness in print. A model release must contain the following minimum elements:

  • First and last name of the subject (or subject’s parent, guardian or agent), printed
  • Signature of the subject (or subject’s parent, guardian or agent), dated
  • Contact information of the subject (or subject’s parent, guardian or agent), including mailing address and either phone number or e-mail address
  • Clear indication of the 'approved purpose' of the release  (which should include public display and reproduction, sale and distribution of the artwork)

When do I need a Trademark Licensing Agreement?
A trademark licensing agreement is required when using an image of a trademark or a trademarked product in print. It is a written document authorizing an artist or photographer to use another’s trademark or trademarked product in print. A trademark licensing agreement must contain the following minimum elements:

  • Name of the trademark owner, printed
  • Signature of the trademark owner, dated
  • Contact information of the trademark owner, including mailing address and either phone number or e-mail address
  • Clear indication of the 'approved purpose' of the release (which should include public display and reproduction, sale and distribution of the artwork )

 

Watermarking

To watermark or not to watermark?  That is the question.  In general, it is possible for a visitor to a website to see a digital image, copy it, and reproduce it.  This is, of course, illegal and violates the artist’s copyright, but there are unscrupulous people who may do just that.

One way to stop that from happening is to impress a distinguishing 'watermark' on the image.  Watermarks can be an effective way to protect you from unauthorized use of your copyrighted images. The issue that use of a watermark presents is that it makes the image a bit more difficult to view and appreciate.

We have weighed those concerns and have implemented watermarking on all larger images, which prevents someone from printing a good quality reproduction of the work. Because a watermark on small (thumbnail) or medium (product page) images makes your art too difficult to view and appreciate, we are not applying watermarks to these smaller images.

You do not need to do anything to enable watermarking—we automatically apply the watermark.  When we produce a print, we use your original, un-watermarked file as the source.

 

Glossary

Archival: Materials such as watercolor paper that are specifically designed for an extended lifespan which do not discolor or otherwise deteriorate over time. Archival prints offered and framed through Artist Rising are preservation framed, to maintain an extended lifespan and value of a print. See “Substrates” below.

Aspect Ratio: The ratio of horizontal to vertical dimensions of an image. The horizontal dimension is listed first. For example, an image that is 3” wide and 2” high has an aspect ration of 3:2.

Bitmap image: A bitmap image is an image made up of dots called pixels (short for picture elements”). The image consists of rows of pixels.

Color Constancy: The length of time a print maintains its original coloring (rated in years by the Wilhelm Institute).

Color Correction: The adjustment of the color in an image to compensate for deficiencies in the scanner or output device. The goal of color correction is to ensure that the color in the final printed product is as close as possible to the original color.

Compression: Image compression is the process of minimizing the size of a digital graphics file, in bytes, to an acceptable level without degrading the quality of the image. The reduction in file size reduces the time required for images to be sent over the Internet or downloaded from Web pages. It also allows more images to be stored in a given amount of disk or memory space.

Cookies: A cookie is a small piece of textual information, sent to your browser from the website or web server you are visiting.  Cookies are used to memorize information so that the web visitor does not have to re-input the same information the next time he or she visits a web site, and so that the web experience can be tailored to the specific visitor’s needs. If a site you visit uses cookies, that site's web server queries your browser for permission to pass a cookie to your browser's directory. The web server issuing the cookie is the only server that can read that particular cookie. Cookies cannot retrieve information from your hard drive or profile your system.

Copyright Law: Copyright laws are designed to protect the owner or creator of an image or other work from having another person create unauthorized copies. As a general guideline for Artist Rising members, you can only contribute original work that you have created yourself, utilizing original elements. This means that you cannot use images of celebrities, or of corporate products, nor images, text or design that you have copied from a website or elsewhere unless you have the written permission of the owner. You cannot create a "new" image using elements from images that other people have created. Nor can you contribute a quote or a slogan that is substantially the same as something already written by someone else.

DPI: "Dots Per Inch", refers to the number of dots of color that are displayed or printed for every inch of the digital image. In general, a higher number of dots per inch will yield a higher quality image.

Digital Images: Digital representations or images are electronic snapshots taken of a scene or scanned from documents, such as photographs, manuscripts, printed texts, and artwork. From a more technical viewpoint, the digital image is sampled and mapped as a grid of dots or picture elements (pixels). Each pixel is assigned a tonal value (black, white, shades of gray or color), which is represented in binary code (zeros and ones). The binary digits ("bits") for each pixel are stored in a sequence by a computer and often reduced to a mathematical representation (compressed). The bits are then interpreted and read by the computer to produce an analog version for display or printing.

Fine Art Print-on-Demand: Artist Rising works with a reputable and experienced printing partner to create high-quality fine-art giclée prints. Several affordably priced Print-on-Demand prep packages are available to Free Membership and Premium Membership Artists, and Fine Art Giclée Prints are sold alongside other merchandise.

To set up Fine Art prints, simply place your order online through a dedicated section of the gallery management tools. Complete instructions for submitting transparencies, negatives or digital TIFF files of your originals to the printing partner will be sent to you in a confirmation email. Reproductions offered through Fine-Art Print-on-Demand are printed on Premium Photographic Paper or Premium Watercolor Paper and rated by Wilhelm Imaging Research for 80 - 135 years of Color Constancy respectively.

Giclée: These are reproductions printed by a completely digital process. "Giclée" is a French word for “ink spray.”

To create a giclée, an original scan is digitally separated into component colors. The print is then made by a giclée printer that 'sprays' microscopic droplets of ink onto the paper at a very high resolution. These machines can print using any and every color, and the resulting product is extremely color accurate to the original, and has great color saturation. The paper used for these is always an acid-free, watercolor paper for high absorbency.

Image Status: Refers to the approval process for images uploaded in your member account; the status will be visible in the My Artwork section of the “Your Gallery” pages:

  • Pending - Information Complete: All required information has been completed and your image has been transmitted to for approval. Images will be approved and displayed live within 24 hours for Premium Membership Members and 48 hours for Free Membership Members.
  • Pending - Information Incomplete: Required information on this image has not been completed.
  • Approved: The image has been approved and will display in your Gallery.
  • Rejected: The image will not display on Artist Rising. Your email notification of rejection will indicate why the image was rejected. You may contact Artist Services at help@artistrising.com for an explanation of why the image is not searchable.

Indemnify: The artists agree to compensate (indemnify) Artist Rising for any loss suffered as a result of the artists’ failure to secure a proper Trade Mark or Model Releases for any image submitted for Print-on-Demand reproduction and sale.

Inputs: The method of submission of an image that will be used to reproduce that image (i.e., slide, digital file, or negative).

JPEG (jpg) format: JPEG image format (Joint Photographic Experts Group) is the predominant format used by digital cameras. Files saved in JPEG format have file names that end with the extension “.jpg.”  Even professional cameras have a JPEG mode and it has become the de facto image format for electronic storage of photographic images.

The reason for this is the JPEG’s ability to reduce an image file size by 8 or 10 to 1 without any degradation in image quality (to the human eye at normal viewing magnification). JPEG is supported by most browsers and is simple to use because it offers millions of colors, but does not require any manipulation of the color table.

Keyword: A word that is entered into the search field or search "window" of an Internet search engine to search the Web for pages or sites about or including the keyword and information related to it.

'Lossy' compression: The user’s experience in viewing images over the web is affected by the speed with which the selected image appears on the user’s monitor. The user’s internet connection speed and the size of the digital image file are the two most important factors in determining how fast an image will be appear.

To require that the image be as small as possible and still faithfully represent the original, almost all digital images of artwork are compressed in size for transmission and display over the web. Data compression techniques in which some amount of data is lost are referred to as "lossy". Lossy compression technologies attempt to eliminate redundant or unnecessary information in order to reduce the image file size.The JPEG format uses a lossy compression technique.

Member interface: The section of the website where you create and manage your member account. The gallery management area is an important part of the member interface. The member interface allows you to upload JPEG image files, input artwork and description data, input artist background information and set up Print-on-Demand reproductions of your artwork.

Model Release: To prove that a photographer or other artist has the legal right to reproduce an image or likeness of a person or other being in print, the photographer obtains a model release form from or on behalf of that person. The model release form is a written document authorizing a photographer to use one's image or likeness in print. A Model Release must contain the following minimum data elements:

  • First and last name of the subject (or subject’s parent, guardian or agent), printed
  • Signature of the subject (or subject’s parent, guardian or agent), dated
  • Contact information of the subject (or subject’s parent, guardian or agent), including mailing address and either phone number or e-mail address
  • Clear indication of the 'approved purpose' of the release  (which should include public display and reproduction, sale and distribution of the artwork)

Open Edition:  There is no limit on how many copies of an Open Edition printing of an artwork may be made. All artwork sold through Artist Rising is sold currently in open editions.

Original: A unique work created by an artist.

Original (Digital Artists and Photographers): Because of the reproducible nature of photographs and digital images, there is no true original. It is recognized that the term “original” in that context refers to the photographic negative, the photographer’s first and only developed print, or the original data file.

Output: The reproduction that results from a submitted digital file or input and that has been printed.

Photo negative: A piece of photographic film showing an image with black and white tones reversed, used to make prints.

Photo positive (Transparency): A color photographic image on clear film that is viewed and reproduced through light.

Pigment Prints on Premium Watercolor Paper: Another way of referring to giclée prints. Giclée prints are produced using fine pigment inks on premium watercolor paper, with a high archival quality and traditional matte finish that is designed for long-term, fade-resistant reproductions. Finished prints are rated by Wilhelm Imaging Research with a minimum 135 years color constancy.

Pixel: A “pixel” is the shortened version of "picture element". The dimensions of an image are expressed as horizontal and vertical measurements in pixels. The pixel dimensions may be determined by multiplying both the width and the height by the dpi. A digital camera will also have pixel dimensions, expressed as the number of pixels horizontally and vertically that define its resolution (e.g., 2,048 by 3,072).

Poster Print-on-Demand: Make affordable posters of your originals available for sale at Artist Rising without additional set-up costs, and in one easy online process!  You use the same JPEG files you have displayed in your online gallery. These postersare printed using state-of-the-art wide-format inkjet printers,using dye-based inks to produce vibrant and long-lasting representations of your work that are suitable for framing or for unframed display.  Posters are printed on 'satin' photo paper, with a glossy finish for small prints and a matte finish for larger prints. 

Premium Photographic Paper: Fine-art prints from your original are produced using quality dyes on premium archival photographic paper, for a finished print that is rated by Wilhelm Imaging Research with a minimum 80 years color constancy.

Print on Demand (POD): A process that enables you to make your Original artwork in the form of a digital file available for printing and sale as fine-art reproductions and affordable wall posters. These prints are created from the digital file as they are ordered by a customer. With our easy-to-use ordering process and state-of-the-art printing equipment, participating in our POD program is an affordable way for you to turn your original art into high-quality reproductions, without an excessive and expensive investment in time, money or inventory. See Fine Art Print-on-Demand and Poster Print-on-Demand for further information.

Recognizable Face: The face of a person in a photograph is considered to be a “recognizable face” if the likeness is apparent enough that the individual represented in a photographic image could be easily identified by the artwork (i.e. a photograph of a person's face rather than a person's profile).  If a face is recognizable, you must obtain a model release from the subject before you can present the image on Artist Rising.

Resolution: The number of pixels per square inch on a computer-generated display and an indication of digital image quality. The higher the resolution, the better the image will look. See also “DPI/PPI.”

Retail Price: The final cost paid by the customer, after valid promotional discounts have been applied.

Slide: A transparency (often a positive image in color) mounted between glass or in a frame of cardboard or other material so that it may be inserted into a projector.

Substrate: The type of material on which a work is produced (i.e., canvas, watercolor paper, photographic paper, Strathmore paper, etc).

Tag: A descriptive word that is used to describe a particular artwork, and that permits that artwork to be found by a visitor or buyer who enters that tag as a search term.

Trademark: Letters, words, designs, logos and combinations of the foregoing can be trademarks when used with the sale and distribution of goods and/or services. Trademarks identify and distinguish one seller's good and/or services from the goods and/or services of others. The test for infringement of a trademark is whether a person's use of a designation creates a likelihood of confusion. You cannot contribute artwork that is likely to cause confusion with someone else’s trademark. Release forms are needed if a trademark is prominently displayed in the image.

Trademark Licensing Agreement: A trademark licensing agreement is required when using an image of a trademark or a trademarked product in print. It is a written document authorizing an artist or photographer to use another’s trademark or trademarked product in print. A trademark licensing agreement must contain the following minimum elements:

  • Name of the trademark owner, printed
  • Signature of the trademark owner, dated
  • Contact information of the trademark owner, including mailing address and either phone number or e-mail address
  • Clear indication of the 'approved purpose' of the release (which should include public display and reproduction, sale and distribution of the artwork )

TIFF format: TIFF (Tagged Image File Format) is a "lossless" image format (see “Lossy Compression” above)—i.e. one that does not eliminate information in the compression process. While the TIFF format is not widely used for photographic images stored on a digital camera storage card (primarily because it creates very large files when compared to other common formats such as JPEG), it is a good format for doing wide-format reproductions of Artwork images.

Unique Visitor: We keep track of how many “unique visitors” come to your gallery and view any particular image.  This is an approximate measure of how many people have viewed your work.  Since we don’t know the visitor’s actual identity (unless they make a purchase), we identify the computer that a person is using. 

In general, most personal computers connected to the internet have been assigned a unique IP address. We use that fact to track visits. A unique visitor is someone with a unique IP address who is viewing your portfolio or images for the first time. Thus, a visitor who uses the same computer to return within a given period of time to view your work is not counted twice.

A count of unique visitors tells you how many individuals have visited your portfolio or specific artwork images. Because some people use computers connected to the internet that have dynamically-assigned IP addresses (and thus may have a different IP address each time the same user view your images or portfolio), the unique visitor count may be lower than the actual number of individuals who have viewed the portfolio or images.

Watermark: A distinguishing mark "impressed upon" the images of original works, which make it impossible to print a good quality reproduction of the work directly from the website. Watermarks protect the artist for unauthorized use of their copyrighted images.

Wilhelm Imaging Research: A nationally recognized expert in the field of photographic and image preservation, which conducts research on the stability and preservation of traditional color and digital prints.